ITEMS THAT YOU ARE NOT HAPPY WITH
At IceStar we offer an extended refund scheme allowing you a total of 30 days refund or exchange for any product that you wish to return within 30 days of you receiving your order. Returned goods must be unused, and supplied with their original, undamaged packaging. Please take care when opening and leave labels attached. For reasons of hygiene underwear items can only be returned in accordance with your legal rights, or if packaging is unopened or any seals remain intact. Goods should be returned to the address above in a well packaged box and include a covering note detailing your purchase with the items and your name, address and purchase invoice number. Alternatively you can enclose a copy of your invoice. If you no longer have the purchase invoice number then we will be able to find your record from an approximate date of purchase and your address at the time you bought the item. You will be responsible for the cost of returning goods for exchange or refund. Products purchased during the Christmas period enjoy an extended refund timescale to allow time for present to be exchanged or refunded following the Christmas break. All items purchased between November the 21st and December the 24th can be returned up until January the 24th.
If you find a fault has occurred with a product please return the item in a well packaged box and including a covering note detailing the fault with the items and your name, address and purchase invoice number. If you no longer have the purchase invoice number then we will be able to find you record from an approximate date of purchase and your address at the time you bought the item.You will be responsible for the cost of returning goods for exchange or refund.
We assess all faults quickly and may return to the manufacturer for detailed inspection if we are unable to reach a definitive conclusion as to the problem. You will be kept informed during this process.kkkk
Please use a recorded method of carriage to return the goods to us as we cannot be held responsible for items lost or delayed in the post.